customer service

Compliments? We love to get them! Complaints? We want to help!

We’d love the opportunity to improve our customer service to you. Please contact any of our Embellish locations during business hours and our team will figure out who can best help address your issue.

sizing

Most of our t-shirt designs are printed on tri-blend, slim-fit unisex t-shirts. This means for most women they run a little large but still taper to the body to provide a flattering fit. It’s really all about how you like your tee to fit — if you like a more fitted, tailored look, we recommend sizing down. If you like a more comfy, forgiving fit, order your normal size. Tri-blend tees arrive super-soft already and do not shrink much (although we always recommend washing inside-out on cold and tumble dry).

shipping

All orders will be processed within three business days. We will send you a shipping confirmation once your purchase has been processed. We most often ship USPS First Class. You should receiving a tracking number once your order has been processed.

returns

Items purchased in person at one of our boutiques may be returned for a refund within 7 days, or store credit within 14 days of the purchase date when returned unworn/unused, with tags and sales receipt. Lingerie, holiday items, and all items marked “FINAL SALE” cannot be exchanged or returned. Gift cards and certificates cannot be refunded or redeemed for cash. Lost gift cards cannot be replaced.

For location information please visit our Contact page.

Gift Cards

Gift cards and e-gift certificates may not be redeemed for purchases on our online boutique. They can be used at all three Embellish locations towards the purchase of services or boutique items. Purchased gift cards and e-gift certificates expire five years from the date of purchase. Donated gift cards and gift certificates typically expire one year from the event date (i.e. the silent auction, fundraiser gala etc.)

Cancellation Policy

To hold a reservation, you must provide a valid credit card. This applies even if you intend to pay with a gift certificate.

At Embellish, we highly value the time of both our clients and our talented staff members. To ensure fairness and to uphold our commitment to exceptional service, we have implemented the following cancellation policy:

1. Cancellation or Rescheduling within 4 Hours:
   - Clients who cancel or reschedule their appointment within 4 hours of the scheduled time will incur a charge equal to 50% of the total service cost.
2. Cancellation or Rescheduling within 1 Hour:
   - Clients who cancel or reschedule their appointment within 1 hour of the scheduled time will incur a charge equal to 100% of the total service cost.  

3. Cancellation for Group Appointments:
   -  Group appointments for five or more guests are subject to the cancellation policies outlined in your group appointment agreement.

This policy is in place to allow us to fairly compensate our employees for the time we have reserved for your appointment. While we understand that unforeseen emergencies or unavoidable circumstances may occur, we kindly request your cooperation in adhering to our cancellation policy.

Thank you for your understanding and support.